Shipping Policy

Ⅰ. Scope of Service

The platform currently offers services for users within Australia, including major metropolitan areas, most regions, and certain island areas, depending on logistics availability.
We may adjust service coverage from time to time due to operational or compliance reasons.
If your area is outside the service range, orders may not be processed.

Ⅱ. Shipping Fees and Pricing

Orders over or equal to AUD 139.00: Free shipping
Orders below AUD 139.00: A flat shipping fee of AUD 8.30
All product prices include 10% Australian Goods and Services Tax (GST).
We use Delivered Duty Paid (DDP) shipping, which means the price displayed includes all taxes and duties.
The amount displayed at checkout is the final amount to be paid, with no additional fees.

Ⅲ. Order Processing and Delivery Time

Order Processing Time:
- Orders paid before 6:00 PM (Australian Eastern Standard Time) will begin processing the same day.
- Orders paid after 6:00 PM (AEST) will begin processing the next business day.
- Orders paid on weekends or holidays will be processed on the next business day.
Shipping Time: Orders will ship within 3 business days after processing.
Estimated Delivery Time: Delivery is expected within 7-15 business days, depending on customs clearance, weather, and shipping conditions.
Carriers: We partner with DHL, FedEx, and UPS, all of which offer full tracking services.
If delays occur, you will be notified via email.

Ⅳ. Order Tracking

After shipping, you will receive a confirmation email containing:
- Your order number
- The carrier’s name
- Tracking link
You can track the status of your order and the expected delivery date at any time using the tracking feature.

Ⅴ. Delivery Issues and Damaged Goods

Please inspect your package immediately upon receipt.
If you notice any of the following, take clear photos and contact customer support within 48 hours:
- Lost or incorrectly delivered packages
- Severely damaged packaging
- Damaged or defective products
After review, we will assess the situation and provide a replacement or refund if applicable.
Any returns or additional charges due to incorrect delivery information provided by the customer will be at the customer’s expense.

Ⅵ. Order Changes and Cancellations

Before Shipping: You may request to change delivery details or cancel your order within 72 hours after placing it by contacting customer support.
After Shipping: Once an order has been shipped, it cannot be modified or canceled.

For returns, refunds, and exchanges, please refer to our Return, Refund, and Exchange Policy for more information.

Ⅶ. Contact Us

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