Sales Tax and DDP Delivery Policy
Ⅰ. Pricing and Composition
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We use the Delivered Duty Paid (DDP) model, with all applicable taxes included in the price at the time of purchase.
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The final payable amount is the total confirmed at checkout, and no additional payment is required upon receipt of the goods.
Ⅱ. Pricing Transparency
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At checkout, the key components of your order will be displayed:
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Product price
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Australian GST
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Shipping costs
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Customs duties and import fees
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Clearance fees
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The exact breakdown and amounts may vary depending on the order details and delivery address.
Ⅲ. Australian Goods and Services Tax (GST) Information
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Orders shipped to Australia are subject to GST under Australian law.
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GST is included in the product price or total amount at checkout.
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If there are any changes to tax rules or consumption tax rates, the displayed prices will be adjusted accordingly.
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Customers do not need to declare GST collected or included by the platform.
Ⅳ. DDP Delivery
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All orders are shipped under the DDP model, meaning customs duties and taxes are settled before arriving in Australia, and customers do not need to pay additional fees.
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Shipping is handled by DHL, FedEx, or UPS, all of which provide full tracking services.
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If there are issues like incorrect addresses, delivery failure, or customs inspections, customer support will assist promptly.
Ⅴ. Shipping, Costs, and Timelines
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Order Processing Time:
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Orders paid successfully before 6:00 PM (AEST) will begin processing the same day.
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Orders paid after 6:00 PM (AEST) will begin processing the following business day.
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Orders paid on weekends or holidays will be processed on the next business day.
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Estimated Delivery Time: 7-15 business days, with delays possible in remote areas or due to customs or weather conditions.
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Shipping Fees:
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Orders of AUD 139.00 or more: Free shipping.
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Orders less than AUD 139.00: Standard shipping fee of AUD 8.30.
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Customers will bear any additional costs arising from incorrect shipping details provided.
Ⅵ. Customs Documentation
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Each shipment will include commercial invoices and necessary customs clearance documents:
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Commercial invoices (electronic or paper)
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Import or transport declarations
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Labels or information required by the destination market
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Ⅶ. Invoices and Billing Information
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At checkout or after the order is complete, customers can view the total amount, including taxes and shipping.
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Electronic invoices will be issued for after-sales inquiries, returns, or personal reference.
Ⅷ. Scope of Application
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This policy applies to mainland Australia.
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Orders can be delivered to some islands or remote areas in Australia, depending on logistical feasibility.
Ⅸ. Contact Information
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Address: 7304 STRIPES CT, CHARLOTTE, NC, 28217-4050
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Contact Number: +1(229) 254-5089
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Email: order@roomflowz.com
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Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)