Ⅰ. Website and Service Overview
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Website: https://roomflowz.com
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All prices include Australian VAT and customs duties.
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DDP (Delivered Duty Paid) shipping: No additional payment required upon receipt.
Ⅱ. Shipping and Logistics
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Address: 7304 STRIPES CT, CHARLOTTE, NC, 28217-4050
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Carriers: DHL, FedEx, UPS
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Dispatch Time: Orders processed within 1–3 business days
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Estimated Delivery: 8-15 business days
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All shipments are dispatched from the United States with full tracking available.
Ⅲ. Right of Withdrawal
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In accordance with the Australian Consumer Law (ACL), customers have the right to request a return, refund, or exchange within 14 days of receiving the product.
Ⅳ. Payment and Data Security
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Payments are processed through a platform compliant with PCI-DSS standards.
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Credit card data is not stored.
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The website uses HTTPS (TLS/SSL) encryption to ensure secure transactions.
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Data handling follows Australian Privacy Law and principles, used solely for order processing and service delivery.
Ⅴ. Contact Information
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Address: 7304 STRIPES CT, CHARLOTTE, NC, 28217-4050
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Contact Number: +1(229) 254-5089
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Email: order@roomflowz.com
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Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)