Privacy Policy

Ⅰ. Scope of Application

This privacy policy applies to all interactions between you and this website, including but not limited to:

• Browsing, searching, and using website content

• Placing orders, making payments, shipping, and after-sales services

• Contacting customer support or submitting inquiries

• Return, refund, exchange, and dispute resolution

Important Notice:

• • This website is for users aged 18 and above.

  • We do not intentionally collect personal information from minors.

  • If such information is detected, we will take appropriate measures to delete or anonymize it.

Ⅱ. Types of Information We Collect

We only collect personal information when reasonably necessary, including:

• Information you provide directly:

  • Name

  • Phone number

  • Email

  • Shipping and billing address

  • Order and transaction records

  • Payment-related identifiers (excluding full card numbers)

• Automatically collected information:

  • IP address

  • Device type, browser type, and operating system

  • Time of access and browsing activity

  • Cookie and local storage preferences (where consent is required)

We do not intentionally collect sensitive personal information unrelated to providing our services.

Ⅲ. Purpose of Using Personal Information

We may use personal information for the following purposes:

• Processing orders, payments, shipping, and after-sales support

• Sending notifications related to orders or services

• Improving website functionality, performance, and user experience

• Complying with applicable laws, tax, or regulatory obligations

• Preventing fraud, abuse, or other illegal activities

Unless you have explicitly consented, we will not use personal information for marketing purposes.

Ⅳ. Cookies and Similar Technologies

Where permitted by law, we may use cookies and similar technologies to:

• Maintain essential website functions

• Remember language, region, or display preferences

• Keep consistency in shopping cart and checkout processes

You can manage or withdraw cookie permissions through your browser settings.

Disabling non-essential cookies may limit some personalized features without affecting core website functionality.

For more details, please refer to our Cookie Policy.

Ⅴ. Data Security Measures

We implement reasonable technical and organizational measures to reduce the risk of unauthorized access, disclosure, or misuse of personal information, including:

• Encrypted data transmission

• Access control and minimum privilege principles

• System security monitoring and maintenance

• Employee privacy and data protection training

Ⅵ. Data Sharing and Third-Party Services

We may share limited personal information with third parties when necessary to provide services, such as:

• Payment service providers

• Logistics and shipping partners

• Technology, order management, or customer support service providers

These third parties are only permitted to use personal information for specific purposes and must take reasonable security measures.

We will not sell personal information to unrelated third parties.

Ⅶ. Cross-Border Data Processing

In some cases, personal information may be stored or processed outside of Australia.

We will take reasonable measures to ensure that the information remains protected and complies with Australian privacy laws.

Ⅷ. Data Retention

Information related to orders, transactions, and accounting will be retained for a reasonable period, as required by law or business needs.

When personal information is no longer needed for its original purpose, it will be deleted or anonymized, unless required by law to retain it.

Ⅸ. Data Security Incidents

In the event of a data security incident, we will evaluate the situation and take appropriate measures to respond.

If required by law or deemed necessary, affected individuals will be notified.

Ⅹ. Your Rights

Under applicable Australian privacy laws, you have the following rights:

• Request access to the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion or restriction of the use of personal information, where applicable

To exercise these rights, please contact us using the information below. We will respond during business hours.

Ⅺ. Information Regarding Minors

This website is not intended for individuals under the age of 18.

If personal information of minors is found, we will take appropriate measures to handle it.

Ⅻ. Contact Information

• Address: 7304 STRIPES CT, CHARLOTTE, NC, 28217-4050

• Contact Number: +1(229) 254-5089

• Email: order@roomflowz.com

• Service Hours: Mon-Fri, 9 am to 6 pm (Australia/Sydney, AEST/AEDT)

ⅩⅢ. Policy Updates

This privacy policy is effective from the date of publication.

We may update this policy from time to time due to legal, operational, or technical changes.

Any updates will be posted on this page or communicated to you through reasonable means.

We recommend reviewing this policy periodically.