Service Policy-ROOMFLOWZ

Ⅰ. Scope of Service

This platform provides services to users within Australia, covering metropolitan areas, most regions, and some islands, depending on logistics.
Service availability may change for operational or compliance reasons.
Orders from areas outside the serviceable regions may not be processed.

Ⅱ. Account Registration and Security

You are required to provide accurate, complete, and up-to-date information when registering an account or placing an order.
It is your responsibility to secure your account information and login credentials.
Any risks resulting from your actions (e.g., information leakage or device loss) are your responsibility.
We will make reasonable efforts to restore service if disruptions occur due to system maintenance, technical issues, or other factors beyond our control. However, we are not liable for indirect damages caused by such disruptions.

Ⅲ. Privacy and Data Protection

We may collect information such as your name, contact details, shipping address, order information, payment identifiers, and browsing history.
This information is primarily used for order processing, shipping, customer support, platform operation, and legal notifications.
Personal information is processed according to the 1988 Privacy Act and Australian Privacy Principles (APPs).
We may use cookies and similar technologies to improve user experience and platform functionality. You can manage these technologies via your browser settings.
This platform is not intended for use by individuals under 18. If such information is discovered, we will take appropriate steps to handle it.
For more details, refer to our Privacy Policy and Cookie Policy.

Ⅳ. Product Information

We strive to provide accurate product descriptions, images, specifications, and pricing.
Due to manufacturing variations, color, size, or packaging may slightly differ, which is not considered a defect.

Ⅴ. Pricing, Taxes, and Additional Fees

All prices include Australian VAT and customs duties.
We follow a Delivered Duty Paid (DDP) shipping model, meaning all fees are included in the price, and no additional charges will be required upon delivery.
Any import fees, shipping costs, or additional charges will be clearly indicated on the order page.

Ⅵ. Orders and Payments

Once payment is completed, the order will enter the processing and shipping stages.
Accepted payment methods include Visa and MasterCard.
Payment transactions are secured using encryption technology to minimize security risks.
We reserve the right to cancel or refuse orders under certain circumstances, such as suspected errors or abnormal activity.

Ⅶ. Shipping and Delivery

Shipping methods, delivery times, and costs vary depending on the order details and shipping address.
Actual delivery times may be impacted by factors such as the carrier, weather conditions, or traffic, which are beyond our control.
Any additional costs arising from incorrect shipping information provided by the customer will be borne by the customer.
For more details, refer to our Shipping Policy.

Ⅷ. Order Cancellation, Returns, and Exchanges

You may request to cancel an order before it is processed or shipped.
Once the order is shipped, it cannot be canceled, but you can request a return after receiving the product.
Refunds will be processed within 3 business days, with funds typically reaching your account in 10-15 business days.
For more information, refer to our Order Cancellation Policy and Return, Refund, and Exchange Policy.

Ⅸ. Acceptable Use

You agree to use this platform only for lawful and legitimate purposes.
Activities such as fraud, infringement of third-party rights, or interference with platform operations are prohibited.
You are responsible for any damages caused to the platform or third parties due to your actions.

Ⅹ. Intellectual Property and Liability Limitations

All content on this platform, including text, images, logos, trademarks, and other materials, is protected by applicable intellectual property laws.
Unauthorized copying, distribution, or commercial use is prohibited.
To the extent allowed by law, we are responsible for reasonable losses or damages caused by factors outside our control.
These terms are governed by Australian law.
In the event of a dispute, both parties should first attempt to resolve the matter through amicable negotiation.
If negotiations fail, the dispute may be submitted to an Australian court with jurisdiction.

Ⅺ. Contact Information

We may update these terms periodically to reflect changes in law, business operations, or technology.

The updated terms will be posted on the platform, and continued use indicates acceptance of the revised terms.

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