Order Cancellation Policy-ROOMFLOWZ

Ⅰ. Scope of Application

Ⅱ. Cancelation Eligibility

Within 72 hours of payment, provided the order has not been shipped.
Once the order enters the shipping process, it is considered shipped, and cancellations are no longer accepted.
Orders can only be canceled if they have not been processed or shipped.

Ⅲ. Non-Cancelable Situations

Orders that have already been shipped or delivered to the carrier.
Incorrect shipping or contact details provided by the customer that prevent delivery.

For shipped orders, you may still request post-purchase support under our Return, Refund, and Exchange Policy.

Ⅳ. How to Submit a Cancelation Request

To cancel an order, please contact our customer support team through:

Please provide the following details when submitting your cancelation request:

Ⅴ. Review and Refund Process

After receiving the full details, we will review the cancelation request within 3 business days and notify you via email.
Refunds are typically processed only for orders that have not been shipped, or in certain cases, if the goods are successfully intercepted or returned.
Once a refund is approved, it will be returned to the original payment method (e.g., Visa or Mastercard).
The time for refund processing and receipt of funds may vary depending on your bank or payment provider.
If you do not receive your refund within a reasonable time, please contact our customer support team.

Ⅵ. Data Protection and Privacy

Any personal information collected during the cancelation process will be handled in accordance with Australian privacy laws.
This includes:
- Privacy Act 1988
- Australian Privacy Principles (APPs)
Information will only be used for cancelation and post-purchase support.
If you wish to access, correct, or delete your personal data, please contact our customer support team.

Ⅶ. Contact Information

Cart