Return, Refund, and Exchange Policy

Ⅰ. Return and Exchange Policy Overview

We aim to provide Australian customers with clear and efficient after-sales service.
Please ensure that you read the following information carefully before submitting any return, refund, or exchange requests.

Ⅱ. Return and Exchange Period

According to Australian Consumer Law (ACL), you have the right to request a return, refund, or exchange within 14 days of receiving the product.
Requests for returns, refunds, or exchanges must be made within this 14-day window.
Requests made after this period will not be accepted.

Ⅲ. Conditions for Acceptance

Cosmetic Defects: Noticeable wear or damage to the item.
Quality Defects: Missing accessories or damaged original packaging.
Odor or Color Discrepancy: Unusual odor or significant color variation.
Improper Handling: Damages caused during transportation, assembly, or storage.
Product Modifications: Products that have been permanently altered or customized.
Incorrect Product: If the received product is not the one ordered.
No-Reason Return: Customers may return items without specifying a reason.

Ⅳ. Return Request Process

Contact our after-sales support team and provide:
- Order number
- Proof of payment (e.g., screenshot or receipt)
- A clear product photo or related video.
Approval and Return Instructions:
- Once your request is approved, we will send a prepaid return label (PDF) and download instructions.
- Please ensure the product is properly packaged and attach the label to the package.
- The return label is valid for 7 calendar days, so make sure to hand over the item to the designated carrier within this period.

Ⅴ. Return Conditions and Fees

Ⅵ. Refund and Exchange Process

Exchanges: Once the product's condition is confirmed, a new item will be shipped with a tracking number provided.
Refunds:
- After receiving and verifying the returned product, a full refund will be issued to the original payment method (e.g., Visa, Mastercard).
- Refunds typically take 10-15 business days to process.
- If you do not receive your refund within a reasonable time, please contact us for assistance.

Ⅶ. Contact Information

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