About Us

Ⅰ. Core Principles

Price Transparency
- The product prices are based on the amounts displayed on the checkout page.
- We aim to present clear cost breakdowns to avoid any misunderstandings.
Practical Aesthetics
- We consider appearance, functionality, and daily usability when selecting and designing products.
Convenient Shopping Experience
- Clear product categories and intuitive page layout help customers find the right product efficiently.

Ⅱ. Pricing and Delivery Information

Pricing Confirmation
- The order total is confirmed at checkout.
Shipping and Delivery
- We partner with DHL, FedEx, and UPS for shipping, with full tracking available.
- Large furniture items undergo stability testing and are packed with protective materials.
Tax and Fees
- All prices include the 10% Australian GST and customs duties.
- We operate on a DDP (Delivered Duty Paid) basis, meaning no additional charges upon receipt.
Estimated Delivery Time
- Delivery is expected within 7-15 business days, though delays may occur due to logistics or weather conditions.

Ⅲ. Customer Rights Information

Return and Exchange Policy
- Customers have the right to request returns, refunds, or exchanges within 14 days after receiving the product, in accordance with Australian consumer law and platform policy.
- If issues arise with a product, we will offer reasonable after-sales solutions.
Customer Support
- Customer support is available during business hours, with response times varying by inquiry type.

Ⅳ. Privacy and Data Protection

Data Security
- We use TLS/SSL encryption to secure data transmission.
Personal Information Collection and Use
- The collection and use of personal information are compliant with the 1988 Privacy Act and Australian Privacy Principles (APPs).
- Information is primarily used for order processing, customer support, and platform operation.
For More Details
- Please refer to our Privacy Policy and Cookie Policy for further information.

Ⅴ. Contact Information

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